At HB Recovery, we value your time and our commitment to providing quality massage therapy services. To ensure a smooth experience for both our clients and therapists, we have established the following cancellation policy:
Clients are required to provide a minimum of 24 hours’ notice for cancellations or rescheduling of appointments. This allows us to offer the time slot to other clients who may be waiting for an appointment.
Cancellations within 24 hours: If a cancellation is made less than 24 hours before the scheduled appointment, a fee of 50% of the total therapy session cost will be charged.
No-Show Policy: Clients who fail to arrive for their scheduled appointment without prior notice will be charged 100% of the therapy fee.
We understand that emergencies can occur. In such cases, clients must inform us as soon as possible. Cancellations due to emergencies will be evaluated on a case-by-case basis at the therapist’s discretion. Documentation may be required.
Cancellation fees will be automatically deducted from the payment method provided at the time of booking. If payment is not received, future appointments may be canceled until the outstanding balance is settled.
It is the client’s responsibility to ensure they receive reminders about their appointments. We recommend confirming your appointment and noting the scheduled time to avoid any misunderstandings.
If you need to reschedule your appointment, please contact us at least 24 hours in advance to avoid cancellation fees. We will do our best to accommodate your new preferred time.
By booking an appointment with HB Recovery, you acknowledge that you have read, understood, and agreed to this cancellation policy.
For any questions regarding our cancellation policy, please don’t hesitate to reach out to us. Thank you for your understanding and support!
